Case Timeline
Chronological documentation of the consumer case from purchase through resolution attempts.
Product Ordered from Junsun Global Choice Store
Junsun V1 Pro C (2GB+64GB) Android head unit purchased via AliExpress based on product listing and seller representations.
Product Received and Installed
Device delivered and installed in vehicle. Initial setup completed according to provided instructions.
Usability Concerns Identified
Consumer identified multiple concerns during initial use: noticeably long startup time affecting daily practicality, wireless CarPlay and Android Auto reliability issues, and overall system responsiveness concerns.
Documentation of Concerns Begins
Consumer began systematic documentation of the usability concerns, including observations about startup behaviour, connectivity patterns, and overall performance in daily vehicle use.
Initial Contact with Seller
First communication sent to Junsun Global Choice Store detailing the usability concerns and requesting resolution.
Seller Response Received
Seller responded with troubleshooting suggestions. Consumer attempted the suggested steps.
Troubleshooting Attempts
Consumer implemented seller-suggested troubleshooting steps. Concerns persisted, indicating fundamental usability issues rather than simple configuration problems.
Extensive Documentation Provided
Consumer provided extensive explanations to seller, including images and screenshots documenting the concerns. Attempted to work toward resolution.
Continued Resolution Efforts
Consumer continued efforts to achieve satisfactory resolution, providing additional documentation and explanations as requested.
Resolution Not Achieved
Despite consumer efforts to provide comprehensive documentation and explanations, resolution was not achieved to consumer satisfaction.
EU Consumer Rights Expectations
Consumer expected resolution consistent with EU consumer protection standards, given seller's public declaration of EU compliance commitment.
Documentation and Analysis
This website created to document the case, examining the relationship between seller representations, consumer experience, and EU consumer protection expectations.
Timeline Analysis
The timeline documents usability concerns that emerged during initial product use: startup behaviour, wireless connectivity reliability, and system responsiveness.
The consumer provided extensive documentation including images and screenshots, attempting to work with the seller toward resolution.
Despite these efforts, resolution was not achieved to the consumer's satisfaction. This raises questions about the practical application of Junsun Global Choice Store's stated commitment to EU consumer protection compliance when consumers raise legitimate usability concerns.